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Customer Satisfaction At the end of the day, our goal is to assure as much as we are able an excellent value and your satisfaction. A chief component in meeting that goal is your expectation of us. Thus, this page will outline the basic guidelines of how we do business, so you know what to expect. Shipping: In most cases, products ship on the same day we are paid, or the next day the post office is open for business. Dispatch from our local post office is 2PM weekdays, and noon Saturdays. With rare exception, we ship by the US Postal Service Priority Mail. Sometimes, if the package is heavy, the US destination is far away from us, we may ship by parcel post if the cost of Priority is prohibitive. Where shipping is included in an item price, or subject to a flat charge (such as $3.00 per shipment, etc.) the delivery area covered is the lower 48 US States. If the delivery is to be made outside that area, then the actual charge for shipping will be added to your order. In the case of shipments beyond US borders, we have no control over any customs fees or duties, import taxes or other such charges. Consequently, the customer must be aware of these and prepared to pay them if any apply. Under no circumstances will we misclassify the nature of our merchandise so as to circumvent any fees, taxes or duties owed by the customer. To do so would be a serious violation by us, with penalties that could result in serious financial consequences for us - and for the customer. To track a package en route to you, enter your tracking number in Google search. No matter how we have shipped, Google will refer you to the correct tracking site. Returns: The following general guidelines apply, but may be revised depending on individual circumstances:
The above procedures are a set of guidelines intended to respond to most situations. They are not inflexible policies and we will do our utmost to address all concerns and issues you may have, to your satisfaction. There may be things we can or can't do, but you'll never hear us say, "Sorry, that's not our policy." Security and Privacy: Unless at the demand of duly authorized government authority acting under a valid warrant, we don't disclose, rent, sell, give away or otherwise disclose the emails, names, addresses, phone numbers or similar customer data to anyone, period. We do occasionally disclose the first name, last initial and state or region of customers whose articles, photos and narratives appear in our web site or other publications. However, we will NOT do so upon your request. How to Reach Us: Accessibility is good: Name: Mike Militello Although we have to eat and sleep like everyone
else, there is no particular restriction on hours to call. Emails
are scanned several times daily. |
